94% customer retention
CRM tailored to your business
From only £30 per month
25 years' experience
CRM Support Packages
Sometimes, we all forget how to action something! If you've been trained to use a Maximizer CRM module and need follow-up help in using it the Unimax Solutions' team is here to help.
As a supported user you will have received basic Maximizer CRM user training in one or more Maximizer CRM modules, and your organization will have a current Remote Support Agreement with Unimax Solutions. That's when your support begins.
If you have forgotten some aspect of your training, or if a module you have been trained on doesn’t seem to be working properly, then ask for help.
Types of questions
If your question is more complex don’t worry, we can still help. If your query is straightforward then it may be dealt with in a single phone call or email and if the matter involves more detailed work then a series of emails and a screen sharing session may be necessary.
Occasionally the representative may refer to the manufacturer of Maximizer CRM.
Whatever the problem we aim to resolve it as soon as possible.
Basic user support
For users that have been trained by Unimax Solutions.
"How do I?" question
For any Maximizer CRM related problems on the primary server.
Annual Database Health Check – a call from our Client Engagement Manager to discuss how your system is preforming, your changing business needs and any additional requirements.